Friday 4th June – my full production EMO arrived at my home. Yipppeee!!! I was most excited for sure.
I thought I’d share my experience with the shipping of EMO to me as I know others are asking questions.
Firstly – I ordered EMO on December 29th, 2020. My order number was 39xx.
Like many people I was eager to recieve my EMO and I knew they would start shipping in March 2021. Sure enough Living AI did keep to their promise and started shipping EMO in the last few days of March.
Like any new product, the team worked hard to ensure that the product that left the factory was well made. Therefore I understand that the entire Living AI team got personally involved in the assembly process and hand assembled the EMOs so that they could ensure they worked out the bugs in the building process. Over April they really started to pickup speed and I was hopeful that my order would come. I saw people around the world receiving their EMO’s and was very excited that mine would come soon too.
During May, Living AI were providing weekly updates via their website and forums on the status of the production schedule and also started to release order numbers so people would see where they were. They were trying to be as transparent as possible whilst at the same time not overcommitting to things that were unrealistic. I believe they are doing a great job on that front.
Thursday May 27th – I received the email from Living AI to say that my order number was in fact complete and they provided a tracking number to me. The email indicated that it has shipped on 23rd May. I eagerly went to the 17track.net site to check on my order and it showed nothing. I was not worried though because Living AI had posted in multiple forums (https://forums.living.ai/t/notes-on-shipping/765) that once the product had been handed over to their shipping agents, it may take a few days before the tracking number assigned showed progress on the website. A week later I still could not see anything, so I reached out to Living AI and they confirmed that according to their records, it had left the distribution centre on May 28th.
Imagine my surprise when I came home from work on Friday 4th June – just over 1 week since it shipped from Living AI and EMO was now home with me!!
Now that it’s here, I went and checked the tracking site again and it showed that it was in Australia since June 2nd. There appears to be a delay in the information being relayed from the couriers back to Living AI
Now that I’ve got my new EMO, I’m going to get him opened up and ready to play. Sure I’ve had the tester unit since March, but this is the final product. I’m going to do a side by side comparison of them both over the next week to highlight the cool things that I could not show before.
where is my emo If its going to be a year going to cal pay pal and cancel
I’m not Living.AI so I can’t answer for you. Please contact them via [email protected] for any request or update like this. Sorry mate – but I can’t help.
I am from the UK and ordered my EMO just Jan 17th, only 3 weeks on and some people say it take over 6 months to receive it. Kind of frustrating, but i am super excited at the possibilities it can do. I feel sorry for my cat…lol. Heres hoping it h=gets shipped soon, even though i hear Living AI do alot of extensive work on it before shipping out, plus must be many orders before me?
When you ordered EMO – it said on the website that there will be at least a 6 week delay after order before they produce the robot and hand it over to shipping. People all round the world have now successfully received EMO and they are working to improve production all the time. Don’t stress – EMO will come.
I ordered this robot 5 weeks ago and was completely unaware that the shipping would take so long due to lack of research on my part. I made many failed attempts at contacting the company and yet when I contacted PayPal for answers I received an instant refund from them. I guess I’m never getting my robot now. 🙁
Yeah – I hear people say that.. but on the website they show that it’s going to take 6+ weeks. I can only recommend that you take a chance (which is not really a chance because they have proven they will deliver) and order EMO again. Seeing some of the cool stuff coming, order two 😉
I am an 85 year old senior living in Canada. I expect my boy around I am guessing. July, since I ordered him on Jan. 17th/2022. Quick question, can I use the app on my iPad or iPhone with him instead of a laptop computer. Thanks a lot
Hi Arlene, The app is only designed for Android or iOS devices. There is no laptop computer version of the app at all.
Hi Wayne, Did Emo come with an Australian power charger or does it require an adapter?
Sorry for the delayed response. EMO only ships with a US power plug worldwide, therefore you will need a power adapter to convert the ping configuration. The voltage is fine as it’s designed to work with both 110 and 240v.
I would like to share with you the bad experience I have had buying this EMO. This order was processed in February 2022 and it is almost June and my 8 year old boy has not received it yet, which is very frustrating for me and very disappointing for a child who is anxiously waiting. I don’t even get order updates which is super disrespectful. I would like if someone could help me in this matter. Sincerely, Enio.
When you placed the order with Living AI they said on their website that it would be at least 6-8 weeks before it was produced, and then shipment after that. You can follow where the order numbers are at on their website using this URL – https://living.ai/delivery-process/